Refund Policy

Last Updated: February 28, 2026

1. Merchant of Record

All payments for Vist are processed by Paddle.com Market Limited ("Paddle"), who acts as the merchant of record. When you purchase a subscription, you enter into a separate agreement with Paddle for payment processing.

2. Refund Eligibility

Refunds are provided at our sole discretion. In general:

• No refunds are provided for partial billing periods
• Cancellation takes effect at the end of your current billing period — you retain access until then
• Refunds may be considered for technical issues that prevent you from using the Service

3. How to Request a Refund

To request a refund, please contact us at david@usevist.dev with:

• Your account email address
• The date of the charge
• The reason for your refund request

We aim to respond to refund requests within 5 business days. If approved, refunds are processed through Paddle and may take 5–10 business days to appear on your statement.

4. EU Consumer Rights

If you are a consumer located in the European Union, you have the right to withdraw from a purchase within 14 days of the transaction date under the EU Distance Selling Directive, without giving any reason.

To exercise your right of withdrawal, contact us at david@usevist.dev with a clear statement of your decision to withdraw. We will process eligible withdrawal requests promptly and in any event within 14 days of receiving your notice.

5. Exceptions Required by Law

Nothing in this policy affects your statutory rights as a consumer. Where local consumer protection laws require refunds beyond what is described here, those laws take precedence.

6. Contact

For questions about this Refund Policy, please contact:

David Heijl
Email: david@usevist.dev